A 53-YEAR-OLD electrical engineer is seeing red after a courier company lost his staff’s important documents.
Ong Kim Aik from Taman Seputeh, Kuala Lumpur, said he had been using the courier service for his two companies in Jalan Chow Kit and Old Klang Road for a few years.
However, the courier’s despatch, who was in charge of his account, went missing with the documents last month.
“My staff and I have tried to call the company through the landline number provided in the portfolio, but it is out of service. I even sent my staff to the address in Brickfields, but no one was there,” he said, adding that at first the owner picked up Ong’s call but after a while, he began avoiding him.
He said in the past, he used to liaise with the company’s staff via mobile numbers.
Ong said he was contemplating taking legal action against the company and its director if they did not claim responsibility.
“The least they could have done was to meet me personally and discuss how I can retrieve my documents, but they didn’t bother. Instead the client manager has been avoiding me and giving me the round around unnecessarily,” Ong said.
Ong has an electrical appliances shop in Jalan Chow Kit and a metal company in Old Klang Road.
For both shops, Ong said he used the same courier service and now he’s stuck without a way out. He also lodged a report on the matter on Wednesday.
“I’m not sure if those documents are of any use to him, but whatever it is, I just want the documents back,” he said.
Skyway Despatch Services Sdn Bhd’s managing director, who only wanted to be known as Prem, yesterday apologised for what had transpired and blamed his employee for missing work without notice.
He said the despatch had gone missing for a week and efforts to locate him failed.
“When he came back to work without a valid reason, we sacked him. We did not check the status of a few documents that were assigned to him,” he told Actionline yesterday.
Prem said they only realised it after Ong and another company came back to them about it.
“We are in the midst of collecting the undelivered consignments from him, but we need a couple of days to sort it out,” he said.
Prem also apologised for the unanswered calls and inconvenience experienced by Ong and two other companies, which suffered the same fate.